Shipping & Delivery

All our shipping is curbside delivery only.
  • Shipping Method

    1) Presale Shipping: For orders which weight below 15KG, the cost is £6; Orders which weight more than 15KG, it's free of charge. But the delivery time can take up to 60 days.

    2) Flat Rate Shipping: For orders which weight below 2KG, the cost is £6; Orders which weight more than 2KG, the cost depends on the weight and size of your order.

    3) Expedited Shipping: depends on the weight and size of your order, please contact for more information.

  • Total Delivery Time = Processing Time + Shipping Time

    1) Processing time differs from category to category, usually 2~3 days. For customized products, we will send you an email for a confirmation.

    2) We partner with major international shipping companies like DHL, UPS, FedEx and EMS to offer two shipping methods:
    ----Expedited Shipping: 3-6 business days
    ----Flat Rate Shipping: 7-15 business days
    ----PreSale Shipping: up to 60 days

    3) We will do our best to provide you with accurate shipping time for your package. But as tiles are heavy goods for all carriers, please note that the time is an estimate only.

  • Tracking number

    The tracking number will be sent to your email the next day after we ship out your order.

  • If Custom Clearance is needed: 

    1) Please note that all import duties including any taxes, tariffs are the sole responsibility of the customer.

    2) Most of orders which ship to countries with high tax-free threshold won't be charged any customs fees, for example the US, Australia, New Zealand, as we can easily control the declared value within tax-free amount.

    3) For countries with low tax-free threshold, customs duties or fees are to be expected, for example the EU countries, Canada. But we will declare the value as low as possible to save customs fees for customers.

  • For other info, please click HERE to the Customer Service page
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