AU Shipping & Delivery

All our AU shipping is curbside delivery only.
  • Shipping Method

    1) Presale Shipping: It's a *FREE SHIPPING method for orders more than 45KG. The delivery time can take 45 to 55 days.

    *This free shipping method is only applicable to the None Remote Area. Below is a list for the Free Shipping Areas.

    Free Shipping Areas
    ZoneSuburb
    N0Sydney Metro
    N1Sydney
    N3Albury
    N4Tweed Heads
    GFGosford
    WGWollongong
    NCNewcastle
    CBCanberra
    V0Melbourne Metro
    Q0Brisbane Metro
    V1Melbourne
    Q1Brisbane
    S0Adelaide Metro
    S1Adelaide
    V3Wodonga
    Q5Coolangatta
    GLGeelong

    For the other areas, an extra shipping fee will be needed. Enter your postcode then refresh the checkout page, this option will come up. You can determine your area's shipping fee.

    2) Flat Rate Shipping: For orders which weight below 2KG, the cost is A$12; for orders which weight more than 2KG, the cost depends on the weight and size of your order.

    3) Expedited Shipping: depends on the weight and size of your order, please contact info@E-MosaicTile.com for more information.

  • Total Delivery Time = Processing Time + Shipping Time


    1) Processing time differs from category to category, usually 2~3 days. For customized products, we will send you an email for confirmation.

    2) We partner with major international shipping companies like DHL, UPS, FedEx and EMS to offer 3 shipping methods:
    --Expedited Shipping: 3-6 business days
    --Flat Rate Shipping: 7-15 business days
    --PreSale Shipping: 45 to 55 days

    3) We will do our best to provide you with an accurate shipping time for your package. But as tiles are heavy goods for all carriers, please note that the time is an estimate only.

  • Tracking number

    The tracking number will be sent to your email the next day after we ship out your order.

  • If Custom Clearance is needed: 

    1) Please note that all import duties including any taxes, tariffs are the sole responsibility of the customer.

    2) Most orders that ship to Australia won't be charged any customs fees, as AU has a high tax-free threshold. If your order is large, please contact us for further information.

  • For other info, please click HERE to the Customer Service page
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